Online Bookings

IF YOU HAVEN’T USED OUR NEW BOOKING SYSTEM YET PLEASE READ THE INFORMATION BELOW BEFORE YOU START

Bookings can be made up to 6 days in advance

There are a few steps you need to take to get started;

SETTING UP YOUR ACCOUNT;

• Click on either the Sign in button at the top of the screen OR the Sign Up Now button on the class you wish to book
• It will give you the options Been here before? and New to our site? Choose the second option
• If you are on our database it will show your name. Click on This is me! If your name doesn’t appear don’t worry- just follow the steps
• You will be required to set up your account. Fill in all fields and check the box in the bottom corner then click on Create Account

The email and password you create here will be your personal login details for all future bookings. We strongly suggest you opt in for emails as it is through your email you will receive confimations and be informed if you have been moved from a waitlist into a class.

TO BOOK CLASSES;

• Log in to the site either at the top of the screen or choosing Sign up now on the class you wish to attend
• If you have an account with us such as an unlimited package or a 10 class card you will see the box Make a single reservation. Select this and your booking is made
• If you don’t have an account you will be given two options- Make a single reservation and Register as unpaid- choose the second option and your booking is made.You will need to pay when you come to the studio.

Once you are logged in you can view and manage your schedule for the upcoming week by clicking on My Info and selecting My schedule .

CANCELLING A CLASS;

• PLEASE try and cancel your class at least 2 hours before the start time
• Log in to your account
• Click on My Info
• Select My Schedule
• All your bookings will be listed. Select Cancel next to the class you wish to cancel. If you are cancelling within the 2 hour time frame Late cancel will come up – select this.
• If you have repeated late cancels or non attendance your booking privileges may be suspended. Late cancels and no shows take places away from others who wish to practice. Please be mindful of this and make any adjustments as early as you can.

WAITING LISTS;

If a class is full online you can place yourself on a waiting list. If someone cancels up to two hours before the class start time you will be placed into the class. It is important that you check either your emails or My Schedule to see if you have been moved into the class

• The class will say 23 reserved 0 open. Click Sign up now
• You will get a message stating the class is full and how many spaces are available on the waitlist. If you wish to be placed on the waitlist select Yes, add me to the waitlist
• If there is a cancellation more than two hours before the class start time you will be placed into the class. You will be informed by email and it will also appear on My Schedule. Please note the system will state From Waitlist – unconfirmed. You ARE booked in the class- there is no need to confirm.
• If you decide that you no longer wish to be on the waitlist please make sure that you cancel your spot at least two hours before the class
• If you have put yourself on multiple waitlist please don’t forget to cancel any you longer want
• You can check what classes you are waitlisted for by going to My schedule. Click on the right top hand corner Waitlist to view
• Please be aware you may be moved into a class overnight. If you don’t wish to get up early to check your status for those early morning classes it’s best to cancel your spot before you go to bed!

Yoga Flame

Level 1, 127 Buckley Street Essendon
Melbourne VIC

Phone: 03 9306 8702

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